Many utility customers pay their utility bills directly to their utility or use a payment agent that has been authorized by the utility to collect customer payments and forward them to the utility. However, some customers have begun using bill payment services that do not have any arrangements with their utility. The utilities cannot provide assurance that payments made through one of these unauthorized bill payment services will be forwarded to the utility in a timely manner or even that they will be forwarded at all.
To protect yourself and your utility service, please use caution when making your payment through a third-party bill payment service that is not authorized by your utility. Most important of all, always keep your receipt.
You may obtain a list of authorized payment agencies by contacting your utility company.