Since July 2001, long distance telephone carriers have
no longer been required to file a document called a
tariff with the Federal Communications Commission (FCC).
A tariff is what notified the FCC about the rates, terms
and conditions of the carriers’ long distance
service. Instead, long distance telephone carriers must
make that information available directly to you, the
consumer. Detariffing was done to make it easier for
consumers to find out what they were paying for service
and what other interstate long distance companies were
charging for their services, making it easier to compare
the terms of your service to the terms offered by other
carriers and providing the carriers with a greater incentive
to reduce prices and improve their terms in order to
remain competitive. This change only applies to out
of state, or interstate, long distance service.
In August 2012, changes in New Hampshire law were implemented which no longer require Fairpoint Communications to file tariffs with the New Hampshire Public Utilities Commission. The law makes Fairpoint exempt from Commission review of prices and service agreements with the exception of basic service. For more information on the changes, click here. If you have any question please feel free to call the Consumer Services Division at 1-800-852-3793.
You and your interstate long distance carrier interact
with each other by means of an individual contract,
just as you deal with many other entities, such as your
credit card company. Your long distance carrier must
make available to you the rates, terms and conditions
of your service, and it is up to you whether to agree
to them, as in any other contract. If you do not agree
with them, you can look for another carrier that offers
terms that better suit your needs. Similarly, the recent changes in New Hampshire’s telecommunications laws require Fairpoint to make available its rates, terms and conditions on its website. Under the FCC’s detariffing rules, each long distance carrier is required to post a schedule of its rates, terms and conditions on its website, if it has one. If you do not have access to the internet but want to use it to compare long distance prices, you can use the computer at your local library to get access.
Under the FCC’s detariffing rules, each long
distance carrier is required to post a schedule of its
rates, terms, and conditions on its website, if it has
one. If you do not have access to the Internet but want
to use it to compare long distance prices, you can use
the computer at your local library to get access.
Each carrier must also keep copies of this schedule
at a business location of its choosing. Call or write
your long distance carrier to find out this location
or to learn how you can obtain information about the
terms and conditions of your service and of all the
services and rate plans your carrier offers. You should
also make sure you read your bill inserts and any letters
from your interstate long distance carrier. Many carriers
are using these methods to inform you of their rates
To learn more about the protections and remedies available
under New Hampshire state contract and consumer protection
laws, consumers may contact the New
Hampshire Attorney General’s Consumer Protection Bureau or the Better Business Bureau.